SHIPPING POLICY

Shipping charges are as follows:

• Free UPS SurePost Domestic (2–7 Business Days) for all US orders $100 and up
• $7 for UPS SurePost Domestic (2–7 Business Days) for all US orders under $100
• $40 for UPS Next Day Air Saver (1-2 Business Days) applies to US orders only
• Free Priority International (6-12 Business Days) for orders $150 and up
• $30 for Priority International (6-12 Business Days) for orders under $150
• $15 for First Class International (8-21 Business Days) for orders under $150

All orders will process within 3-5 business days.

International customers are responsible for any and all customs, import duties, brokerage fees, and taxes. They are not included in the item price or stated shipping charges.

Please check with your country’s customs office and shipping company (USPS for international shipping) to determine what these additional costs will be prior to purchasing from Terez.

Customs, import duties, brokerage fees and taxes are typically collected by the delivery/shipping company or when you pick the item up at your local shipping center. Please do not confuse them with additional shipping charges.

 

• Merchandise must be returned within 30 days of receipt
• Merchandise must be unworn and unwashed
• Merchandise must have all Terez tags and hang tags
• Any merchandise marked "Sale" cannot be returned
• Hair accessories and hats cannot be returned
• All swimwear returns must have hygiene liners still intact
• Gift cards are non-returnable and non-refundable

We think you will be absolutely in love with your new Terez threads. In the event this is not so, please contact returns@terez.com to speak with a member of our team. Please be sure to include your order number in the subject line, the items you wish to return, and the reason for your request in the body of your email. We encourage any and all feedback, and will either issue an exchange, store credit, or refund depending on the circumstance.

Please note refunds will only be given for items that you are not completely satisfied with, if, we are contacted within 10 days of purchase. Unless otherwise noted, all postage costs are paid for by the customer.

 

FOR OTHER INQUIRIES 

Please email care@terez.com or give us a call during our business hours of 9am-6pm, EST Monday-Friday (excluding holidays) at (646) 419-4521.